Services

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Establishing product improvement and opportunities at each stage of the product lifecycle

SUMMARY OF SERVICES: The one-stop consultant for all things quality and customer throughout the product lifecycle

Do you want to improve your product offering and bottom line at the same time?

Are you time or resource-poor or perhaps lacking the knowledge or expertise?

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PRODUCT OPTIMISATION

Opportunities to drive sales and profit  

Whether your objective is value engineering, response to complaints, a healthier or more sustainable product, creating unique selling points or converting a satisfied customer to a delighted one,  if your product fails to resonate with customers they can easily shop elsewhere.

Customer thumbs up

CUSTOMER CHECK-IN

Opportunities to evolve their loyalty, satisfaction and advocacy

The customer needs to be at the centre of each decision in your product lifecycle if you want to have a clear vision and direction to deliver a successful and profitable product.

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PRODUCT AND MARKET REVIEW

Opportunities to enhance your unique selling proposition and know what's trending in the marketplace

You understand the market sales figures but have you considered what product-related factors influence this and the impact of new trends?

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PRODUCT QUALITY

Opportunities to reduce complaints and better delight your customers                                                                     

Today's customer has high expectations and demands consistent quality from every purchase they make.

 

TRAIN, COACH and TEAM BUILD

Opportunities to upskill, ensure robust methods and have fun bonding as a team!

My passion is to support businesses growth through its people by providing knowledge, confidence and team rapport.

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PRODUCT EVALUATION FACILITIES

 Opportunities to set your team up for success

Appropriately designed facilities inspire and motivate people which in turn delivers a more positive and productive environment.

Quality food consulting: Review | Design | Conduct |Manage | Establish | Report | Train

I can work with you to deliver an optimised product offering by the integration of appropriate tools and methods and driving team passion and motivation through the following stages of the product lifecycle.

  • Project start-up: Establishing direction and foundations through objective reviews, benchmarking, what’s trending, international influences and identifying unique selling points. To overlay this with subjective customer opinion on their likes and aspirations Product and market review
  • Concept stage: Check-in that ideas resonate with customers and explore golden nugget opportunities Customer check
  • Development stage: Quality influencers need to be checked and verified Eg cooking instructions Quality control
  • Pre-launch: Customer charisma check, quick win optimisation, validation of market positioning and unique selling point Customer check
  • Post-launch: Consistent quality across production runs, food outlet to food outlet, start to end of life. Reducing complaints and maintaining reputation Quality control Product and Market review
  • Existing products: Reviewing current product offering and in context of the marketplace identifying opportunities to increase appeal. Customer check Product and Market review
  • Value engineering: Reviewing opportunities to take cost out of the product without losing customer loyalty and quality status Quality control  Customer check
  • Training and workshops: Ensuring teams have appropriate knowledge, skills and processes. Conducting lightbulb moment workshops.
  • Evaluation facilities: Having the best evaluation facilities that your space and budget allows.

Let's do it together...

Fast delivery package by scooter on mobile phone. Order package in Vector illustration

How do you want your tasty product solutions delivered?

Dine-in 

  • Evaluation and discussion of your current status to identify process and product opportunities
  • Workshops with an independent facilitator to explore and navigate the opportunities
  • Establishing new systems and processes as more cost effective and flexible to be able to self serve
  • Training, coaching and team build

Take away 

  • Training and team build with no distractions at a set location or on safari
  • Foodservice at a selected outlet

Home Delivery    

  • Reporting outcomes and recommendations on what has been externally researched, conducted, tested or organised.
  • Suitable if the requirement is one-off and not cost-effective to operate your own systems

Let's do it together...

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PRODUCT OPTIMISATION

Customer thumbs up

CUSTOMER EXPERIENCE

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PRODUCT & MARKET REVIEW

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PRODUCT QUALITY

TRAIN, COACH, TEAM BUILD

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EVALUATION FACILITIES

Food | Beverages | Alcohol | Produce | Food Service | Household | Health and Beauty | Imported Products